Return Policy

We want you to be pleased with your purchase. When possible, please contact us at info@yonderstar.com before returning an item.

Refunds Within 30 Days

Merchandise returned within 30 days of delivery is eligible for a refund of the purchase price, provided it is returned in new, unused, and resalable condition. The item must be complete and include its original product or gift packaging.

Original shipping and handling charges are not refundable. Customers are responsible for return shipping costs.

Store Credit Within 90 Days

Merchandise returned more than 30 days but within 90 days of delivery may be eligible for store credit. The item must be returned in new, unused, complete, and resalable condition with its original product or gift packaging.

Returns received more than 90 days after delivery are not eligible for a refund or store credit.

Orders That Included Free Shipping

When an order included free or discounted shipping, our actual cost of shipping the order may be deducted from the refund. This is because the shipping cost was paid by YonderStar and was not included as a separate charge on the order.

Large or heavy indoor and outdoor decorations, including large Advent calendars, are especially costly to ship. When one of these items is returned, our actual original shipping cost will be deducted from the refund. The customer is also responsible for the cost of returning the item.

Packing and Insuring Your Return

Please pack returns carefully inside a separate shipping carton. Do not place shipping labels, tape, or writing directly on the product box or gift box. A labeled or damaged product box may make the item unsuitable for resale, in which case the return may be refused or the refund reduced.

The customer is responsible for the item until it is received by YonderStar. We strongly recommend using a trackable shipping service and purchasing shipping insurance. Items damaged or lost during return shipping may not qualify for a refund.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, or incorrect, please contact us at info@yonderstar.com within 10 days of delivery. Include your order number and photographs of the item, shipping carton, and packaging.

Please keep the item and all original packaging until we provide instructions. YonderStar will handle the carrier claim and advise you whether the item should be returned. Do not return a damaged item without contacting us first.

Prompt notification is important because shipping carriers impose claim deadlines. Reporting damage after 10 days may limit our ability to obtain reimbursement from the carrier and resolve the claim.

Drop-Shipped Items

Some merchandise is shipped directly from the manufacturer and may need to be returned to a different address. Please contact us before returning a drop-shipped item. Returns sent to the wrong address may be delayed or refused.

Pre-lit Christmas trees must be returned directly to the manufacturer following the instructions provided by YonderStar. Returns of pre-lit trees are subject to a 15% restocking fee. Our actual original shipping cost will also be deducted from the refund, and the customer is responsible for return shipping.

Refund Processing

Returns are inspected after they are received. Approved refunds will be issued to the original payment method within seven business days after the return is accepted. Your bank or credit-card company may require additional time to post the refund.

Return Addresses

Please use the correct address for the carrier you select.

US Postal Service

Yonder Star Christmas Shop, LLC
P.O. Box 73
Arendtsville, PA 17303

FedEx

Yonder Star Christmas Shop, LLC
17 Queen Street #26
Arendtsville, PA 17303

UPS

Yonder Star Christmas Shop, LLC
17 Queen Street #26
Biglerville, PA 17307